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Kelli F.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Baby & Kids, Computers & Technology

Member since November 2020

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2 Reviews by Kelli


I have been using Merrick products for years, I do tons of research befor choosing a pet food, my pets are my children and I only give them quality foods. Merrick has fit the bill, they have had 0 recalls and i have never had a single problem with their products. They offer a high quality dog food without chicken and its not crazy expensive. I have had to contact customer service a few times and they answer my email OR calls right away. I have received, thorough, friendly communication from them every time. It's important to note they use their OWN manufacturing facilities for their products and they are made in the U.S. you might have heard they were purchased by Purina which terrified me since Purina has several hundred recalls. However Merrick STILL uses their own receipe in their own facilities otherwise I would've jumped ship. Their products continue to be outstanding quality with a reasonable cost. I highly recommend their products.


I have, like so many of you, been a prime member for many years. I spent 3 years writing thorough, detailed reviews AND lengthy, detailed videos to showcase various products. 3 years of time and effort for what I thought, was to help others make good purchase decisions. This took tons of effort but I truly enjoyed it.
Oneday I get an email telling me my privileges have been restricted due to violating their policies. I inquired as to what exactly I had done wrong as I have never ever written a fake review in my life, I have never received compensation, and only ever provided my honest opinion. My response was sorry we can't tell you that just that you violated our policies. A day later all my privileges are reinstated a day after that taken away, then reinstated, then partially taken away, then fully reinstated, this occurred 6 times over and over. Then finally after a month of everything fine, ALL my reviews and hard work erased and I was banned from Amazon. Again when I asked why I received no explanation. I have now been banned for years, I am not allowed to write any reviews or ASK any questions. I have been a prime member since 2012 and this is how you treat your customers?. I have tried to contact customer service and get no response. I was finally stripped of full privileges because I asked a question, why. I took years out of my life to try to better your marketplace before you were trying to take over the world, yes Besos actually wrote his goal was to do this. Ii was one of the many who actually cared about reviews and I started with a 1 million place ranking and got up to 300. I LOVED doing this and you took everything away and this was completely unjust and unwarranted. I will now be filing a complaint with consumer services if they care. Shame on you for thinking you can treat people like this.

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