Kellie H.

I wish I would have read these reviews before choosing Chewy to order my dogs prescription thyroid medication.

This company will talk in circles while getting nothing resolved. I ordered my dogs prescription July 5th and it is now July 13th and the prescription still has not shipped. I contacted my Veterinary office thinking they had not sent the authorization yet they informed they had. Chewy is still telling me they have not, yet my vets office was able to prove to me they had not only faxed the prescription, but also sent an email which they cc'd me so I know they did in fact send the requested information.
My vet then needed to call Chewy and see what the issue is. My prescription now says it is being reviewed by Chewy and my dog will be out of medication thanks to their slow and incompetent customer service. I did let Chewy know I was running out of her medication.

After this prescription ships (and only not to inconvenience my vet office and to reduce wait time) I will be be canceling my automatic dog food order as well as her prescription.

I would rather spend my money with a company who seems to care about my pet and who actually looks into the issue before sending an inaccurate response.

If you look around online their are other places who offer the same pricing as Chewy, yet much better customer service.

The emails below were received AFTER they had already received the prescription.

I have ordered several times from their website. I always qualify for the free two day shipping because I always spend over $25. Yet, not once have my items arrived or let alone left their facility it two days. I just don't appreciate them lying about the shipping. My last order was placed over a week ago and isn't scheduled for delivery for another four days. My last order took over two weeks to arrive. Far from two day shipping. That would be fine if they didn't advertise free two day shipping, but they do so I feel like that part is a total scam. Let's not support scammers.