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Kellie H.

Contributor Level

Total Points
85

1 Review by Kellie

  • JJ's House

10/19/18

I ordered some shoes and paid extra for prompt delivery and never received them. They refuse to give me my money back. They just lost a ton of business. They stole my money. Dont buy from this store!

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JJ's House R. – JJ's House Rep

Dear customer,

We are sorry to bring you the unhappy experience. Our customer team have done everything they could for you to solve the problem. We checked your order and found that after we offered you the tracking site, you did not reply us but file a chargeback on PayPal. We checked that the parcel was delivered on the website, in this case, we contacted you to ask for the specific problem you encountered and provided you with the return address. You replied us that you did not receive the parcel, we do care about your feeling, we do not dispute the case on Paypal and once the case is over, you will receive your full refund. At the same time, we received a contacting phone number for the parcel from the shipping company, we offered to you to check. We just hope that you can contact your local agent to check the parcel, until the case is over, you still can get the refund.

Thank you for your understanding. Hope you have a nice day.

Kellie Has Earned 5 Votes

Kellie H.'s review of JJ's House earned a Fraud Buster vote

Kellie H.'s review of JJ's House earned 4 Very Helpful votes

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