Kellie G.

Don't BOOK your Hotel with these People! If you get there and it's horrible you are STUCK in the nightmare!

A room reservation was booked and when we got to the hotel we realized were too far from where we needed to be and my little girl was bitten by fleas in her double bed. However, when I called to transfer to another hotel, even another hotel in the same chain, I was denied.
This hindered our vacation greatly, and I let the customer service manager know that when I called to transfer, however nothing I said seemed to matter. There was no way to transfer our reservation to another hotel; Because of this, we will never book with Officialpethotels.com again. I was even willing to pay a cancellation fee etc. however NOTHING could be done I was told! Horrible customer service!