Before using this site, which, I will admit, creates beautiful websites, check through their help and support areas. Notice: No customer support phone number, no ability to quickly find a way to submit a ticket with a question, click on the customer support chat which is not working or tells you that they are closed for more than 12 hours a day.
I work on my websites on nights and weekends... I am a small business owner. This is what most small business owners say. ZERO SUPPORT during these times.
It should be easy then, to submit a support ticket... but no, I have to click through several help articles before a tiny line at the bottom article appears asking if I'm not finding what I am looking for.
I prefer, but don't require 24/7 support. But, at least make it easy for me to submit my questions so I can get an answer within a few days.