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Kelley B.

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1 Review by Kelley

Zazzle

  • Zazzle

“Horrible communication and service”
1/31/18

I ordered two shirts on 1/12. I checked the status and was told they would arrive between 1/22 and 1/23. After not receiving them by this date, I emailed customer service and was told nothing except that my shipping had been upgraded for free. A week later, I was notified by customer service that my items werent in stock, asking what Id like to do about it. I should have been notified that my items werent in stock, if not when it was originally ordered, then certainly when I emailed wondering where my order was. This is the first time I tried to order from them and was so excited to have the shirts for my sons first birthday. However, after the ridiculous delay, lack of communication, and horrible customer service, I can guarantee I will never do so again.

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Zazzle S. – Zazzle Rep

Hello Kelly,

I am so sorry to hear about this. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

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