My order arrived right away which was great! I even had a pleasant experience with online live chat with customer service. That sad, I was very disappointed with the quality of the clothes! The faux leather buckle on the flimsy cheap sweater will for sure only last one day! And the $80.00 coat I ordered was so thin!! Word to the wise.. When ordering bras.. Order bigger than you are.. They are NOT true to size! I opened the box yesterday and am shipping it all back today! Hoping I will get a full refund after reading some of the other reviews. Disappointed.