This was my first time ordering a prom dress or really even making a large purchase online. I was a little skeptical because I read the return policy before buying my dress and saw that I could not get a refund but only a store credit. After looking at other sites, I realized that this is the case with most formal-wear. I decided to buy my daughter's prom dress from Onlineformals because of the excellent customer service before I made the purchase. The dress we were interested in was not available at the time of our order, but we were able to have it sent to us two weeks later. We ordered a La Femme dress, *******.
We received the dress and the size was barely too small. I was disappointed but called and spoke with Steve who told me that we could get the dress in the next size up. We ordered the dress and I had it the next week. We absolutely loved the dress and my daughter was SO happy. Overall, we had a very good experience and I would highly recommend this website for formal gown purchases. It made me feel much better about buying things like this online in the future. Call first to find out the details about when your dress will be sent to you and there will be no surprises.