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Kel C.

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Experience: Health

Member since December 2020

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1 Review by Kel

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I was quite excited when I found Lensabl because I had a few new designer frames that I purchased without lenses and wanted to place new lenses in them for an affordable price. I ordered two pairs of replacement lenses and shipped in my frames. When they arrived back to me, I was quite unhappy with both pairs. I had ordered anti-reflective (standard with the lenses) plus anti-fog coating (extra cost). What I didn't know was that anti-fog option greatly reduces the anti-reflective qualities because they only coat one side of the lens with anti-reflective. This was noted on the website (I had missed that note, my mistake), but what isn't noted is how much of the anti-reflective properties are actually diminished by only coating one side. Reflection is very visible on my lenses during all my zoom calls from home; my glasses are always reflecting any light source in the room. When I contacted customer service about this, they only offered a 10% off replacement lens option, which makes no sense because their website is offering 35% off if I just start the process over again. It's cheaper to send in the glasses as a whole new pair and get everything done again. The second problem: on one of my pairs of glasses, the lens insertion was completely uneven, with the lens set deeper into the frame on one eye compared to the other eye (my two eyes are the same prescription and lens thickness so the unevenness is extremely noticeable). Quite unhappy with the quality and service I received. Oh, another thing: after I placed the order for my glasses, I routinely went to the lensabl website to check the status of my order online and ensure I was ready when it went out for shipment. At one point, the order status noted that both pairs were done and ready for shipment. Then the order status stayed that way for nearly a week without the glasses actually being shipped to me. I had to contact customer service to actually get the order shipped to me, at which point they shipped it out pretty soon after. But had I not contacted, who knows how long I would've waited for the glasses to be shipped out. In any case, the week after I received my lensabl replacement lenses back, I actually went to the Warby Parker website and ordered three pairs of brand new prescription glasses for less cost and I am much happier with the quality.


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