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Keith F.

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Experience: Art & Design, Shopping, Clothing & Fashion

Member since June 2018

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1 Review by Keith

Ordered two t-shirts and two mugs as a gift for my nephew who lives in a different part of the country. The two t-shirts were delivered within their delivery guidelines. However, I have since discovered the two mugs took over a month to be delivered, well missing my nephews birthday. He didnt tell me he never received them so I was unaware of this.
On engaging in a live chat with a Redbubble customer service agent (Samantha) I discovered it was not only their despatch and shipping side which is incompetent. Samantha struggled to comprehend my enquiry as to what caused the delay to the order, then bizarrely offered to resend the order after drawing my attention to shipping times on the website, then withdrew that offer saying it was an error, and finally then made an offer of refunding the shipping cost. Too little, too late Im afraid for having a gift miss my nephews birthday by 28 days!
I advised her I would be leaving a negative review of Redbubble to which her only answer was to Have a good night

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