Keith E.

I used the online chat to end fraudulent monthly "subscriptions". After giving only name, address and last 4 of CC, the online chat rep was helpful, offered to block future use of my CC by ANY merchant they service and offered to refund the last two transactions. I had to specifically ask for it, but the rep also gave me the merchant names and subscription emails associated with my CC. I'll wait to see if all the promises come true so I don't have to replace my CC. But, the online chat took only about 10 minutes and seemed legitimate without me divulging all my personal info.

I've ordered new and used from B&H over the years with plenty of details about what's in the box and quick shipping. However, this time, what was included was not comprehensive or even minimal under the product description of used items. But, short on time before traveling, and with the promise of free expedited shipping, I ordered anyway. Four business days later, my delivery had still not left their warehouse. With only 2 day before I left, and a call to B&H, they did find and overnight the merchandise. But, that gave me no time to learn and use the product before traveling. So, I'm probably going to continue ordering from them, but I'll be a little cynical about their "expedited" shipping.