Guitar arrived promptly (along with pick and t-shirt) and in tune, straight out of the box. Zagers addressed my questions immediately and I felt it was like having them here in conversation in my living room. Handsome guitar, nice bright sound, comfortable action, strap attachments conveniently located, still playing around with the pickup but it seems fine so far. Website info and live demonstrations very clear and informative especially in discussion of ways to reduce string buzz (Low action takes some getting used to.) Overall, very satisfied.