Fantastic customer service at NewChic... I was having problems with a coat I bought and thought I should send it back. I contacted Customer Services (who replied immediately) and were very sympathetic to my problem and tried to help any way they could. I said I would pay to return the item but rather than that NewChic contacted me with a complete refund. I have bought some fantastic shoes and belt from them previously and am very happy, people always comment on how classy they look. Shop here with confidence... unlike some of the other online rip-offs like Cocosa!