Keith B.

Every time we book with HomeAway we find some new way they have come up with to get more money from the renters. This past trip we took in June went well, great house etc., then the owner sends us a message saying they are sending $1,380.00 of our $1,500.00 deposit back to us and the $120 deduction is for utilities. We were surprised as these new fees were not listed with all the other fees. The kicker in my book is that they take money for fees from your security deposit, that does not seem right to me. When we protested with the owner she informed us that HomeAway told them to do it this way. Thanks, Keith