Order was cancelled because of "suspected fraud". Company never emailed or called to confirm if was fraud or not. Then sold my item to someone else. I had to find out by accident that the order was cancelled. I had promised it as a gift to someone. I called immediately (the same day) and demanded that they cancel the order to the other person and fulfill my order and their "Concierge Service" refused to even help me. Asked for supervisor and they really wouldn't do anything to help me. Worst customer service in the world.