Keith A.

Tried to purchase (twice) the Austin Air HealthMate Plus Air Purifier HM450, sold by Clean Air Solutions LLC, for the advertised amount of $594.99. Each time I clicked purchase, the confirmation email said I purchased the Austin Air Healthmate Room Air Purifier (HM400). Though there is no difference in looks, there is a huge difference in performance. The HM450 filters smoke, where the HM400 does not. After speaking with customer service, they offered the HM450 for $714. I asked if they were now not honoring the advertised amount and they replied with offering the product for $714. I explained that if I wasn't diligent with the order, that the wrong product would have been delivered and I would have been extremely upset. Houzz explained that the product would be removed from their site until the issue could be corrected. I checked 24 hours later, and the product is still be sold the same way. If I caught this issue the first time I used Houzz, how many times has this happened to others in the past?
Buyers be ware