Keisha W.

I had been ordering for a few years no problems, even returned one bra and received a store credit, fast forward to this year, i placed an order for three bras beginning of aug., after 6 weeks of waiting i received an email asking if i wanted to continue waiting or cancel my order, i decided to continue waiting. A week after this my credit card was charged for one item, i waited about two weeks and the item still hadn't shipped but i had been charged for it so i called 3 times and sent multiple emails, finally someone elamiled back saying my order was cancelled. That was end of september, i still have not received a refund. I have sent multiple emails, in one email i was told my request would be forwarded to management and i should hear back in 48 hours, that was over two weeks ago. The customer service of the site has gone way down since i first started ordering, i would never order from here again. There webpage explicitly states you will not be charged until items ship, that is a lie, i was charged before an item shipped and have not received a refund