Keisha G.

Cliche, but this the first time I've ever been inclined to write a review of online shopping.
Years ago, I used to have orders shipped to a US postal box as they only shipped within the US. When I no longer had access to the PO Box, I stopped ordering. It was disappointing as I loved everything about it, cheap, decent clothing!
Now, several years later, I see that they are shipping to Canada! It's great until I go to check out, it won't recognize my address and so I wait for business hours to get it fixed, FAQ says my account is set to US and to contact customer service to change it.
After several hours of back and forth during business hours, they finally got the account switched to a Canadian one. It was all fine I said, I just didn't want to lose my cart! I managed to keep grabbing the items back as the time limit in the cart ran out without losing anything, but now I cannot purchase most of my cart because only one of their warehouses ships to Canada. Ok, bit of a headache, but I redo my shopping and attempt checkout again.
After the cart flip flopped from saying my shipping was free to giving me two shipping options of $38 or $75, it settled at free as I checked out for $137 on PayPal. After confirming $137 on PayPal, the order on thredup is automatically confirmed, but now at $202! The most expensive shipping option was applied without approval, when it had said free.
Talking with them again, I was understanding that international shipping wasn't free, but upon asking if I can at least change it to receive the cheaper shipping, they say there isn't a cheaper option, there is only one option for international shipping. I added a few things to a new cart to test, and sure enough, it gave me TWO options, $21 or $11! After sending screenshots, they now admit two options do exist, but they still can't change it.
Ok, is there anything you can do, a credit for the difference in the two shipping options?
No. Nothing we can do for you.
A ton of headaches and I'm out $75 more than I agreed to. Oh, wait, that's in freaking USD! No where did it say all prices were in USD. Just an overall bad experience.