I'm pasting my review from best buy over here to explain how poorly canada post handled my misdelivered parcel issue. It's ridiculous and i still haven't been refunded for it.
Purchased a pack of polaroid film from bestbuy.ca while it was still hot and sunny out ($124) because i wanted to use my polaroid cameras during that time. That was over a month ago on October 5th. It is now November 16th. It's cold, rainy, snowing and dark outside. After realizing my item wasn't delivered to me, even though tracking said it had been, i contacted canada post about it. They argued that i had received it and gave me a hard time about it but finally let me create a ticket. No follow up. Two weeks later i received an email from canada post saying the sender of the item had contacted them about my unreceived item and had i contacted canada post yet? I answered yes i had and sent them my ticket number but they never got back to me. I waited a week more and called canada post. The service agent let it slip that the carrier had delivered the package to my neighbour's safe drop location behind their fence (?) and was supposed to go back to get it on october 15th but just hadn't. She asked me to wait another week for them to get back to me about it, so i did. No follow up again. I call canada post again. They tell me they have RESOLVED the issue with best buy and that i can only deal with them concerning this issue going forward. I reluctantly contact best buy chat, waiting on a long hold with them to finally be told that my case has been escalated to the "concerned department" and that they require 5-7 business days to contact me with my "options". I argue but get nowhere so am forced to wait for an email. EMAIL NEVER COMES. I contacted best buy through chat again today, waiting on hold forever again, TO BE ASKED TO WAIT 3-5 BUSINESS DAYS FOR THEIR "BACK END" STAFF TO CONTACT ME WITH MY OPTIONS GOING FORWARD. WHHAAAATTTTTTT THE FFF?!? I literally feel like i am stuck in the movie Groundhog Day. Is this a joke? Do you guys this is funny? I paid for an item that i did not receive, and i've waisted hours of my life chasing both the carriers you use and your own company around just to get played with like a cat with a mouse. I feel like screaming and i'm not even a screamer.