On information and belief, this company should properly call itself Docufraud for its shady business practices. Although it collects intrusive personal information on potential customers (i. E., name, address, email, phone, credit card information), it has NO physical address listed on its website, www.docusearch.com, and refuses to divulge that information when askedno doubt because it is easier to avoid legal service of process when customers cannot find you. This information is independently confirmed from 3 sources below. Although the companys website claims all disputes are governed by Idaho law no Idaho address is listed.
The first source (https://www.scamadviser.com/is-docusearch.com-a-fake-site.html) runs an online reliability metric on businesses and gives Docusearch an extremely LOW trust rating of only 10%--stating categorically that the companys real address is being hidden (i. E., screened behind a series of virtual fake offices): The owner of the website is using a service to hide their identity.
Second, the Better Business Bureau (BBB) gives the company an overall failing D rating (confirming it is NOT BBB accredited), while listing 2 current addresses (one at 11077 Harbour Springs Cir Boca Raton, FL 33428-1244, and the other at 7040 W Palmetto Park Rd # 4-507 Boca Raton, FL 33433-3407) in Florida under the name Docusearch, Inc.; when you click on either option, however, you get directed to the same page and only to the Palmetto Park Road address. One problem though is that Docusearch has NO license to operate in Florida at either address, as legal records show the entity was dissolved on September 19,2003, which apparently does not stop the company from collecting money. A second problem is that the company plays games with its name; the BBB link to the companys (Docusearch, Inc.) website leads to Docusearch.com, which is where payments are made. A detailed fraud complaint (#90408756) was filed with the Florida BBB against Docusearch, Inc., on August 20,2017, and was met with evasive and untrue replies from General Manager Dan Cohn one month later responding on behalf of Docusearch.com. When the complaint was further escalated to the Florida Attorney General (AG) on November 11,2017 (#1712-50563), Cohn turned around and blithely claimed on January 2,2018, that Docusearch.com has no relationship with Docusearch, Inc, is not located in the State of Florida, incorporated in the State of Florida or conducts business in the State of Florida. Therefore, we believe that your agency has no standing in this dispute, although it had no problem claiming the two companies were the same entity to the Florida BBB!
Third, the Florida AG independently confirmed that Docusearch operates virtual offices located in multiple states and forwarded my complaint to other attorney generals nationwide. The Florida AG also agreed that she believed that Docusearch, Inc. and Docusearcg.com were the same entity before forwarding the complaint to states where valid licenses are on record, but concealed from customers.
The BBB also lists a city address for Docusearch in Purcellville, VA, but (oh so conveniently!) no street address to track it down. I wonder why?
On information and belief, other reviews posted against this company online are negative and all say more or less the same thingnamely, that the company takes money for services it does not fully perform and then becomes aggressive, argumentative, and abusive with customers who complain. The companys website promises that emails are normally answered within an hour, but what they do not tell you is that once you have paid for a service and the money clears, but the service is inadequate or shoddy, then the charlatans hiding behind a series of virtual office addresses will simply disappearignoring your emails and/or blocking your email address, as has happened now more than 250 times, while telling legal agencies that they are some other company than the one you paid money to in order to avoid prosecution.
There are better and more legitimate investigative agencies out there, but I would advise all potential clients to avoid this company entirely. In my opinion, they are a scam and deserve to be shut down.