Kecia G.

I normally would research a company before ordering anything but a friend raved about Personal Creations. I placed an order for personalized Christmas ornaments for my children, nieces, nephews, and co-worker. I placed my order on 11/30/2020. Received an email that the order was shipped out on 12/3/2020 with a tracking number. It is now 12/19/2020 and I have not received my order when it was supposed to be delivered by 12/11/2020. Unable to track the order. I finally did speak with someone on 12/15/2020 (after holding for 40 minutes, live chat does not work and e-mails they do not respond to) that assured me my order went out by USPS on 12/3/2020. It is too close to Christmas to reorder the ornaments from another company and get them here in time or go to a mall (the closest mall is 45 minutes from me). My children, nieces, and nephews look forward to getting their ornaments every year, It is a tradition that I started 19 years ago with my children and now this company has ruined it. I will never ever order anything from this company AGAIN!