KE A.

I ordered two dressed from Adriana Papelle, which uses Borderfree, on 30 October 2016.
I received confirmation my order was being 'processed', and then four or five days later the price being held on my credit card reduced - it turns out one dress has been cancelled, but I still haven't been told that by Borderfree or Adriana Papelle (who email said that two dresses were shipped). The price for the dress that arrived was originally $160, but $189 + shipping was charged in the end. Why the extra $29? No explanation.

The dress I wanted the most arrived today (17 November). The packaging was appropriate for the quality of the dress (beaded and fragile). It was beautiful (but for her dresses select a size down, it is a bit big). I assume the other dress is never coming (but was listed on the receipt I received with the package).

I would think twice before using Borderfree again, and I will pay more attention to the use of third parties to ship in the future based on their poor communication and the strange price change in the dress without authorisation.