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1 Review by KE

Borderfree

Borderfree

11/16/16

I ordered two dressed from Adriana Papelle, which uses Borderfree, on 30 October 2016.
I received confirmation my order was being 'processed', and then four or five days later the price being held on my credit card reduced - it turns out one dress has been cancelled, but I still haven't been told that by Borderfree or Adriana Papelle (who email said that two dresses were shipped). The price for the dress that arrived was originally $160, but $189 + shipping was charged in the end. Why the extra $29? No explanation.

The dress I wanted the most arrived today (17 November). The packaging was appropriate for the quality of the dress (beaded and fragile). It was beautiful (but for her dresses select a size down, it is a bit big). I assume the other dress is never coming (but was listed on the receipt I received with the package).

I would think twice before using Borderfree again, and I will pay more attention to the use of third parties to ship in the future based on their poor communication and the strange price change in the dress without authorisation.

KE Has Earned 2 Votes

Ke A.'s review of Borderfree earned a Very Helpful vote
on 7/10/17
Ke A.'s review of Borderfree earned a Very Helpful vote
on 11/28/16

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