I asked the chat rep a question and was cussed out! Told that the chat is for paying customers only, yet they initiated the chat function by continuously saying... hello, can I help you? And then Bye Bye when I didn't respond. Over and Over again. I asked my question and as told to F* off, called a Mother F*er, Loser and many other things. Absolutely the worst company I have ever been in contact with. I have filed a complaint with the BBB as they are a member in Las Vegas, NV. DON'T USE THESE PEOPLE!