Thumbnail of user kd145

K D.

Contributor Level

Total Points
80

1 Review by K

  • Gardening Express

10/19/19

Only ordered twice from GE, first time spent over £150, half the plants /trees ordered were Ok but then found the guarantee involves returning plants at own expense for a refund. As some of my plants (hellebores) had just disintegrated this was not possible anyway. Second order placed (not realising it was same company) and was sent wrong plant along with some ropey looking bulbs. After sending two lots of photos and waiting four days asked why it took so long to resolve (had already waited a long time for the plants and just wanted to get on with planting in a scheme) was told the delay was my fault because I kept contacting them and every time I did it took away from the horticultural team to investigate. Given that only one email was extra to what they'd asked for, I thought it was incredibly unhelpful and rude! Will never order from GE again. Good companies go under, how do companies like this survive?

K hasn’t received any votes.

K hasn’t received any thanks yous.

K doesn’t have any fans yet.

K isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rosiew113
3/24/24

Shockingly bad company! Disingenuous: promising no quibble 14 day refund, if not satisfied is a...

Thumbnail of user sarahtolchard1991
2/29/24

Poor communication, even worse descriptions and diabolical customer service. Plants delivered...