K C.

Paint was chipped off one metal bird feeder, which means it will rust quickly. The other metal bird feeder had a visually prominent part that was assembled crookedly at the soldered/brazed joint. I contacted BestNest.com immediately and sent pictures of the damaged and defective products. They also required pictures of the shipping invoice, the shipping label, and the shipping box. After a few days they determined that the damage and detect was not enough to warrant a replacement. They offered to discount the items if I repaired them myself. I can't repair the soldered/brazed joint on the one. If I return the items the website says they will deduct the shipping from my refund. Unacceptable that I either have to repair items myself or lose money. Steer clear.