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Total Points
364

3 Reviews by K

39K Views
8/23/20
Verified site experience

Quick and easy. Great selections in all categories

Reason I chose this business:

Browsing for an item earlier. Houzz picked up on it and offered a wide array of choices. No need to look further.

327 Views
6/15/20

This is the epitome of blatant fraudulent misrepresentation. The website misleads consumers into believing that it is Braun, the worldwide German company that produces thermometers and other personal healthcare products. It is NOT. In fact, it advertises products it doesn't have. Check out BBB. I ordered a pulse oximeter that took weeks to arrive, and only after I pursued after receiving 3 invalid tracking numbers-one of those being XX. The product arrived with no mfr markings and did not work. Real junk. I initiated a return process only to be offered 5% refund, upwards in increments of 5 until their final offer of 40%, and I can keep the junk. I declined. They did offer to consider more if I, at my own expense, return the item and provide trackable shipping to a warehouse address in China because international shipping was too costly for them. I'm still blinking. I filed a claim with PayPal which, BTW, is not a smooth process.

6/12/20

I gave it one star because there was no zero. After months of waiting, I received the wrong masks and over paid by 3 times what they are now being sold for. Multiple email attempts to process a return for a refund have been met with responses from a chatbot' who claims it is new and in training, therefore can not locate my order number. Oh well.

K Has Earned 22 Votes

K C.'s review of Brave New Look earned 22 Very Helpful votes

K Has Received 1 Thank You

suzanner158
Suzanne R. thanked you for your review of Brave New Look

“These are cheaply made, not worth the price COVID price gouging (if you ever get it!) labeled as fashion masks, this company should be shut down!”

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