Kazzi M.

So, it took me weeks upon weeks to create an online account because the site was always down or just messed up. I was told to ask for an International account because I live in Europe, which I thought, fair enough, so I applied for one. That then got approved but trying to top up the account is an absolute farce! I emailed for advice because if you have an international account, you can ONLY EMAIL customer service which in itself is suspect in my opinion. You cannot use a European based credit card to top up funds, which again in my opinion is suspect also. I purchase quite a few goods when I am online shopping from international countries WHO ACCEPT European credit cards, so why can't GTL accept them? I find it all a bit strange. All I want is to talk to my loved one who is incarcerated. That is all I want to do but I am getting nowhere with this sham of a company.