I ordered my boots about a month ago within a day or two I received an email saying that the boots I ordered were on back order because they didn't have my size. So I called the international number and spoke to them they were extremely helpful in assisting when u would be expecting them to be instock, we kept in contact and I was given an estimate date, then I received an email that my item had turned up to their warehouse within 5 days including the weekend I received my order from America delivered to Australia, I called multiple times so I don't understand how everyone has been having issues unless they haven't been calling the right number.