Ordered tv stand from them, expensive one, almost $900. Came relatively quick, box looked like it's been on road for 365 days. Dents, scratches, stains, tape like it's been opened and resealed. Well,? It looked pretty depressing. I opened small part to see right away crack and didn't bother to check any further. I contacted them and complained. The customer service lady right away set up UPS pick up next day and reorder new item. It was on back order but whatever, I was in no rush. Next box arrives, looking worse than the first one. Ups guy tell me: "I remember picking up your return, this box doesn't look good either, if it's damaged maybe you should not order from them." I was very suspicious opening the box. Everything inside looked broken and ripped. I almost stopped but gave it a chance. Surprisingly the stand had no damage, and what I liked the most it was already put together. I didn't have to assemble, just attach the shelf. The quality turned out to be good too. I am satisfied with the product.
Hi Kay,
Sorry for the inconvenience first.
Our normal delivery time is 2 to 5 days of preparing for orders+ shipping time( 2 to 3 with express shipping and 7 to 10 for standard shipping.)
You placed order on Jan. 25th, which happens to be our Spring Festival, from Jan 25th to Feb. 11th. So orders are all delayed and we have added notes to those that might be delayed by this festival. We do apologize for this delay and hope you can understand.
As for return, we feel sorry to bring you any hassle. We are still working on this return process and we are improving. Thanks for your ever support.
For the item that we requested picture, we saw that you said item is of very bad quality and thought that you received defective item and thus we meant to look into this for you after we see the photo. If this has offended you, we do apologize again. You can just reply and say that you need return label and don't want to take photos and we will proceed.
We are eager for feedback and thus we ask so many questions. Sorry for that again.
The last item has been cancelled and we will expedite refund for you.
As for other returns, we will process refund for you after we receive it.
Thank you for your patience with us. If you have any other questions, pls email to services@stylewe.com or chat with us or call us at +1(877)277-7209
9am-6pm EST weekdays, 9am-5pm EST weekends.
Best regards,
StyleWe