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Unbelievable lack of service. All help is is a robot and a list of articles. Ask how to upload documents?
Nothing. Ask for help connecting with a trusted referee? Took days, and still, no valid answer, but I know every article by heart.
Ultimately I have reported them to the PA state representative Christine Howard, whose office said they are extremely difficult. If your life or need to buy food is on the line?
Forget them.
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kay R.'s review of ID.me earned 6 Very Helpful votes
kay hasn’t received any thanks yous.
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Concept is great. Hard to get to IRS signin acct. Hard to use a security app like 1Pass due to...
If you're not used to doing everything on your phone, the instructions aren't that easy to follow.
Hello Kay! We sincerely apologize for the difficulty you have experienced with the identity verification process. We are happy to help. Please send an email to sj.support@id.me for assistance. We look forward to hearing from you. ID.me Social Response Team