Everyone is writting complaints and it's really true.
If you make a reservation, the beginning of trouble.
The answer from support seems like they don't want to work and don't answer us seriously.
Agoda in Japan is the worst of all. They always advertise their job including customer support. Because there are many employees who don't intend to work long. The turnover rate is high.
Agoda is a vice company that has been instructed to improve operations from Japanese National Fair Trade Committee in 2018.
Please take care.