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Kayla V.

  • 2 Reviews
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Experience: Clothing & Fashion, Computers & Technology

Member since December 2018

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2 Reviews by Kayla


I asked customer support if they will charge me when my 1 year subscription is over and they replied that it will not charge me. 5 months later they have charge me another year of subscription.


I brought a beaded shirt and it was not even beaded there was literally a row that was missing. And there shouldn't even be a row because the beading on the picture that was advertised showed that it was like random beadings spread out not clump together while one side was empty with no beadings. I brought a romper with sleeves and the string decides to break before I could even put it on. Really bad quality. The pattern on the romper was different than the advertised romper online. They also falsely advertised an active leggings. I picked a size Medium and when I received the item it says S/M. The pants couldn't fit me and was extremely tight.

Charlie F. – ZAFUL Rep

Dear Kayla,
We are sorry that we could not meet your expectations.
We do provide very accurate product descriptions on all of our product pages.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please click here for more details: http://www.zaful.com/returns/.
In order to solve this issue, please offer us your correct order number then we check the issue, you can email to support@zaful com titled as "complaint from sitejabber.com".
Thank you for your patience.
Best Regards
ZAFUL Customer Service

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