Kayla T.

I realized there was a charge on my account after the trial, so I called the customer service line and asked to be removed from the service. I was sent an email confirming that I was removed about 4 seconds later. The next month, I was charged again an amount of $24.95. I immediately contacted the company and told them I wanted a refund because I should not have been charged as I cancelled my subscription the previous month. They said okay, and once again I got an email confirming the cancellation of my subscription as well as another email saying I was refunded the full amount. This was on October 6,2018. A week later, I contacted the company again because the refund was never issued, and their response was they they had in fact issued a refund and it was my bank that had held the refund. So I immediately contacted my bank and explained the situation, and they told me there was never a refund issued and the initial charge was still pending. Thankfully my bank cancelled the charge and then proceeded to block the company from my bank account. I seriously hope no one else has to go through the trouble I did with My Perfect Resume. They're a horrible company and got entirely too much money out of me. The actual service was very helpful, but the fact that they tried to steal money from me is just unacceptable.