Kayla P.

Hey, I can see the parcel hasn't moved in a while, and I'm really sorry it hasn't made it to you yet If you can please allow 16 days from the 22nd and if the parcel still isn't with you by the 7th of April please get back in touch with us and we will be able to get you fully refunded for the order. Whatever happens; we got you! Thank you for being so patient. ~Roni

THATS THE RESPONSE I GOT FROM THEIR FACEBOOK PAGE AFTER THEY BLOCKED ME FROM COMMENTING ON THEIR POST. THATS 20 DAYS FROM DATE OF ORDER THEY WANT ME TO WAIT BEFORE ATTEMPTING TO ISSUE REFUND IM LIVID

IM HERE WRITING A REVIEW BECAUSE BOOHOO.COM BLOCKED ME ON FACEBOOK AFTER NEVER RESPONDING TO MY 16 EMAILS ABOUT MY MISSING DRESS THAT WAS SUPPOSED TO ARRIVE FOR MY BIRTHDAY. NEVER HAPPENED IM OUT 200$ NO ONE CAN TELL ME WHERE MY CLOTHES ARE NOR WILL THEY ISSUE REFUND. I PLACED AN ORDER 11/03/2019 AND I WAS TOLD TO "WAIT" UNTIL 07/04/2019 TO POSSIBLY GET A REFUND. THATS ALMOST A MONTH! SUCKEY CUSTOMER SERVICE WOULDNT EVEN REFUND MY SHIPPING COSTS IN THE MEANTIME. THEN WHEN I WENT TO SOCIAL MEDIA TO GET ASSISTANCE THEY BLOCKED ME

Long time shopper here. Typically; I dont order anything for events from this site. They are located in the UK so my attitude has always been "ill wear it when it gets here". Well after deciding to treat myself; I ordered roughly $200 worth of merch on 3/11. I was given the shipping options and once again didnt feel the need to opt "express shipping" as I havent had any real issues in the past. Well here we are 7 business days later and my tracking information hasnt been updated since the package was received by the carrier. I contacted them and was told "contact the merchant". I did as instructed and low and behold Boohoo doesnt offer a number to call as their customer service agents know even less than you about the status of your package. I was told to "wait until 4/7" and if the order hasnt been received THEN i could be refunded or reordered. WHY would i give them the opportunity to once again not fulfill my order? I asked could i atleast be credited back the cost of shipping in the meantime because NOWHERE on their website does it say an order could potentially take almost a MONTH to arrive. I was told "please just be patient and reach out to us on 4/7 if the package hasnt been received". So thats 20 days time given to fulfill a $200 order and then an additional 5-7 business days to refund my account? Im confident i wont EVER shop with them again. BUYER BEWARE