Kayla M.

I ordered a daybed on overstock on November 3rd 2017, when I ordered it stated that the item would be shipped out and be at my house within the next week. I did online chat with customer service after the item was still "processing" after 5 days (November 8th 2017), and they said that it should be shipped out that day or the next. Once it still wasn't shipped out I again did an online chat with them on November 9th, and again they said that it should be shipped out but that they would check with their warehouse. I received a voicemail on the 10th around 11am stating that it would be shipped out on November 15th because they were out of stock on part of the bed. I called back around 12 in the afternoon to confirm that for 100% sure it would be shipped out then, and they reassured me that it would. Then around 4pm I got an email from Overstock stating that they cancelled my order. When I called back again to talk to a customer service representative she was short and just kept saying "Well it was our warehouse that cancelled the order there's nothing that I can do for you until Monday". I expressed my frustration and told her that I had been waiting for the bed to ship already and that it showed that it was in stock at the time of my purchase. I went ahead and ordered from a different company and will never order from Overstock.com again. Very unpleasant experience, and the customer service didn't even act like it was a big deal.