Kayla C.

I will NEVER order from walmart.com again! We ordered a bunk bed that was supposed to be here on the 8th, we never got an email saying it was ready to pick up so finally on the 14th we went into the store (because they said they couldn't give any information on the phone) and there they told us that FedEx had lost the bed! No one would have said anything to us had we not gone in because the store "doesn't have a list of things expected to be delivered" and Walmart.com never sent an email or just proactively ordered a new bed for us when they found out that it had been lost. So they ordered a new one on the 14th when we went in and told us it would be here BY today the 23rd. Now Walmart.com is saying it won't be here until the 25th, over a month after we ordered it! There is zero communication to the customer about anything, we have had to go digging for any and all information and when we call the customer service is horrible! They just said that their system says that it's due to arrive on the 25th so it not late... actually, even if it does arrive on the 25th, it's still 17 days late!