Kayla B.’s Reviews of UncommonGoods & more

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11/13/17

I made an online purchase and never received confirmation. I saw a charge on my credit card four days later so I reached out to inquire. They told me I had put in the wrong expiration date. They did nothing to notify me on their end, I only found out when I reached out. Also, I have never had a company put a pending authorization on my card when the information given was incorrect. It was disconcerting. When I did reach out I learned after my items were sold out. Not that I want to shop there anymore, but if I did, how frustrating!

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Uncommon Goods C. – UncommonGoods Rep Over a year old

Hi Kayla! I'm sorry for the confusion about your order! We try to make it clear when an order has not been successfully placed but it's evident that we didn't do a good enough job. Please accept our apologies.

When someone attempts to place an order with a retailer, the funds are automatically put in a ‘pending’ status and the amount is put on hold. If the order is successful, the merchant will collect these funds and the purchase amount will be debited from the account. If the order is not successful, the merchant will be unable to collect the funds and the bank will return the funds to the account, typically within 1 to 5 business days. Merchants have some say in which fields to verify. We, for example, choose to verify the billing zip code among other fields. We've found that checking more than one piece of data against the bank's records is a better way to help prevent someone from fraudulently using a customer's card.

I'd be happy to work with you directly to find out when your items will be back in stock and help you get your order placed. I can be reached at jen@uncommongoods.com