kay k.

They might be and if their employees don't improve their customer service skills, they'll be the next on the lay off line. If you want to have a job, keep your employer in business and treat customers with the respect they deserve; we are the source for your food clothing, car, house mtg.; treat us like we matter that much. Customers are loyal to their stores, JCP, has been one of my favorite places to shop anywhere in the US, but if I'm treated like i'm not needed, then i will shop elsewhere as there few people who are glutons for disrespect. With so much competition, even one less loyal shopper means the difference whether there will lay offs for store employees. Don't take for granted there will be another store. For every store you take your bad skills, more lay offs are sure to follow. A loyal customer who is treated like a valued, repected customer, will easily pay more rather than be insulted for a bargain. I was charged twice for rhe same dishwasher, and its been same nightmare continued from before Christmas.