Kaye G.

I used these to order my 70th year old mother flowers on her birthday and ordered a bouquet that looked beautiful with yellow roses and freesias. I also paid for 50 percent extra flowers so was really excited about my mother receiving these to make her feel special. When they arrived they was wiltered looked half dead with broken buds and had only one extra rose to the standard picture when if u pay for 50 percent more I should of got 6 extra roses but didn't and the freesias was replaced with poor carnations. I contacted them with pictures I had taken as I was so embrassed by them and disgusted with them it took the 2 days to reply and all they would offer was a credit for the future or replacement (when replacement is too late when her birthday was gone and I had to spend money to replace them on the day). I did not want either as I went out and brought her flowers from a supermarket that was much better quality on the day of her birthday and binned the ones I ordered from these. I would never shop with this florists ever again and there customer service was appalling. If they can offer credit they can offer a refund but would not they are crooks
They said if I sent the flowers back they would refund but they knew I had binned them plus you would have tp send back at the cost of yourself. Once they have taken your money you will not get it back even if they are in the wrong. I worked in customer service and the way I was dealt with was appalling. I really wouldn't use this company and would use a different one this is the only florist I have ever recived such a bad flowers and service from. Beware of this site and don't use they are crooks with nothing but excuses I have attched a picture of the flowers I paid for and the flowers I got so you can see how bad they are