I ordered an "genuine" ASUS adapter from them- time was getting on so I panicked and emailed them- 5 times with no response! 12 days later it arrives- it is NOT a genuine ASUS adapter- the plug is substandard and the 3 hole lead does not fit the 2 hole adapter.No paperwork arrived with the package regarding returns, replacement or refund. I am reluctant to return it as I know I am not dealing with a bona-fide company and it brings in to question the standard of the product. Paypal be warned! So too Credit card companies!