I filed a claim on a lost iPhone7. Warranty required $149 deductible which I objected since I have paid $18 a month for 5yrs. T-Mobile Call center person called Tiffany offered me a solution. 3way call with warranty and after I pay, she will immediately file void my phone bill! But then, Tiffany hunged up on me and disappeared. I have been calling, filling reviews and emailing and still I am unable to cancel the $149 claim. I am angered by the lies and duplicity. This how T-Mobile treats 7year loyal customer. I canceled warranty, and I will cancel service with T-Mobile :(