Kavithaa R.

Worst ever experience with Makemytrip. Experience is really bad right from the discussion with the executive. I actually booked the trip for my parents and I wanted to have more places to visit in every location that I am visiting. The places that I opted for are Delhi, Agra, Rishikesh, Haridwar and Dehradun. I have made this explicit initially itself but when the CS executive sent me the itenery list for the locations that I asked for, she sent very minimal places for every location. Say 2-3 places at max. When I asked for more, it was too many to and fro to make her understand my requirement. Finally, I got frustrated and I came up with the full plan for 8 days and gave her. Her work is just to send this to the backend team to get the quote for it. The amount she quoted was bit high but I did not worry about it much. I actually wanted to have a good trip for my parents. I believed Makemytrip would do it better. When it came to the payment stage, she told me that the driver would drive only from 9am - 6pm and not for the rest of the time even if we had to travel from one city to another. When I asked about this again for clarification, she told me that it is outstation drive, driver can start by 6am also but she is not ready to give a written confirmation for this as their policy does not suport this. I believed this to some extent and finally paid initial amount. While doing the payment, I asked her to provide the cab driver who knows English / Tamil as we are going by separate cab and my parents does not know Hindi. She told that we can try for that but cannot assure. Based on this confirmation, I made the payment.

The day came when my parents went for the trip. I called the driver in the contant number shared before they landed. Apparently the driver does not know anything in English. He just know two things in English. 1) Say a place is closed. 2) say yes yes yes for anything that you ask just like Rajnikanth did in one movie. My parents were really tensed to hear this. Just think of it. On the first day of the trip, driver saying that all the places in day1 are closed. I then had to speak to the travels (to whom makemyrrip has vended this out) and the makemytrip executive to understand. Actually, 1 out of 4 places in the first day are closed but the driver told all of them are closed. I got help from some of my Hindi speaking friends to talk to the driver and finally made him understand that the places are open & he took my parents for sightseeing. And thank God, day 2 is booked with Delhi tourism and it was very fair. Again it is day3 and the nuisance started. Day3 -> started from Delhi and travelled to Rishikesh and we had to visit Triveni Ghat in the evening for Ganga Arthi. Driver parked the car in Rishikesh hotel and made my parents believe that they have to walk a little bit to reach the Ghat. Actually, it is 1 km from hotel to Ram Jhulla, more than 0.5 km to cross Ram Jhulla and then get a share auto to reach the Triveni Ghat. They have to do the same process to reach the hotel again after Ganga Arthi. Driver just took rest in hotel and made the vendor believe that he took us for sightseeing Triveni Ghat.

Day 4 -> Morning, first word he told is 2 places closed which is actually open. I had to then talk to the reception guy, get information and then tell him it is open. He then showed some random places generally and tell that this is the sightseeing places. Eg. He showed a small mountain with some water telling that this is NeerGarh waterfall. When my dad asked the localate and then told him that we have to go 1km more, he fought with that guy. He also does not say where he is going to my parents before going. Only when he reaches, they will know. He speaks over phone all time, uses pawn. Etc. Troublesome guy.

I finally reached out to the vendor to change the guy but they are not ready to accept all this, and after so many discussion, they are ready to change the guy on day7 while the complaint was raised on day4. With no other way, I reached out to Makemytrip and they were not ready to take up the complaint. They asked me to talk to the vendor. So bad of them. Driver changed only on day 7 as the vendor told. New driver was bit okay with English and the trip was better after that.

Some callouts to people looking for Makemytrip.
1. Dont believe in Makemytip. They are fraud people. They just vend out stuff to other company and we believe in their name while booking.
2. I asked for English speaking driver and even if they know if it not possible / less possible, they did not inform me about that earlier. They just got the money and made me struggle. F
3. All the hotels that they committed were supposed to 3+ but hotels in Rishikesh & Haridwar were just like a dunjen.
4. Very poor customer support in case of an issue. They took 2 days to resolve an issue when 25% of my trip has completed.

Dont go to Makemytip please guys. I got cheated. I have spent lots of money and the result is just frustration. Even the customer service of vendor is poor. They don't pick your call looking at your number. Really bad. Makemytrip does not care for you. They care just for your money. I will never plan for any more trip with them.