Katy H.’s Reviews of Justfly.com & more

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8/13/17

This has never ever happened to me and I've used many websites before. I travel a lot and jet fly is the only website that charges cancellation fees after 10 min of purchasing a ticket! And what I've seen on the ticket that's what I've paid! Not the second I pay they charge 300 more than ridiculous! I wonder why you guys have so many BAD reviews! I should have them before I used JUstfly. Never again

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Sarah C. – Justfly.com Rep Over a year old

Hi Katy,

Thank you for taking the time to review our services. Unfortunately, when it comes to airfare, prices can fluctuate at any time based on demand and availability, at the airline's discretion. We're so sorry this happened, but prices are only locked in once tickets have been issued.

As a travel agency, we do have separate fees from the airline when it comes to any changes or cancellations. There is a brief description of these fees at the bottom of your confirmation email as well as in our Terms and Conditions. (https://www.justfly.com/terms-and-conditions)

We apologize for any inconvenience. Please let us know if you have any further questions or concerns.

Kind wishes,
JustFly Team