katty s.

This site is a bit sketchy, but their clothes ended up being good. It was really comfortable material. I bought a bunch of clothes from there for cheap and wasn't disappointed with quality or way it looks (sometimes it looks completely diff from website). The only problem was returns. The site doesn't have a live/online chat which is the only thing I primarily use for help. I emailed them and they told me like 5 days later for me to package it up and return it. My question was clearly "is there a certain link I go to to start the return?". Obviously I need to notify them somehow I'm returning their stuff. I can't just leave it outside on my porch and expect to get my money back. I emailed them again asking for a link and they said a super vague answer like "our return process is easy! Package it up and put your label then bring it to nearest post office!" Like are you kidding me? WHERE DO I GET THE LABEL?! Yeah, so if you think you might want to return something = horrible customer service. Besides that, the clothes were pretty good. I just wanted to return something because I spent too much money.

The whole place is pretty trashy. They obviously work hard to make the website look super nice and make people want to buy things from there. The stuff models wear is completely different from what you're going to get. Before you buy, at least check the material. It is this polyester uncomfortable material. Once you put it in the laundry machine, you can say goodbye! Maybe try finding cotton or silk and that may be better (I don't know, but I definitely do know polyester is horrible). It will look nothing like image. I bought this sunflower hoodie from there and the sunflower is just a tiny drawing that was poorly stitched. I guess the prices are low, but really, be aware when they're this low! I asked them about whether Romwe was connected to SHEIN and apparently they're sister businesses except Shein is more expensive for absolutely no reason. Just to be clear, they have the same products so if you're going to want cheaper stuff, choose ROMWE. Some of the clothes I ordered actually came in a SHEIN bag so for some reason the stuff on their website is from another business? Last, it takes forever to come. It's from China and no offense, but we all know you can get some good scams from there. It took about 2-3 weeks. So yeah, don't believe everything you see on the internet. :)