Katsumi M.

When I placed my order, I noted in the order that I needed it within one month. Given as all I ordered was a wig and a mask, this doesn't seem to be an unreasonable request. When I messaged Trustedeal 2 weeks later to confirm, they assured me that I would receive my package on time.

A few days later, I received notification that my package had shipped. When I asked for a tracking number, they informed me that my package had yet to ship, and would need a few more days. Finally, one week before the deadline for the event I am attending, they message me saying they will not be able to ship it to me on time. This is, of course, after stringing me along for the better part of a month with the claim that I would be receiving my product on schedule.

If there is one redeeming quality, they openly and apologetically offered a full refund, which I will be taking.