Katrina S.

Order placed monday after thanksgiving-my order was messed up several times. First part of my shipment was someone else's order. They could only refund me for one outfit because they no longer had the other. The second part of my order only contained 1 of 2 outfits. Another reshipment was sent- that order was lost in the mail! When I called to find the location of the outfit they said I was no longer able to order that outfit but could only issue a refund. After 3 phone calls with customer service and 3 out of 4 orders received, I only ended up with two of the four outfits I originally ordered. As a first time mom I was very excited to use carters.com, but after this, I am extremely disappointed in the unreliability and inconsistency. The only thing they offered for me was 30% off my future order. I do not have any trust in ordering from carters.com again.