After reading all the reviews I was really starting to get nervous about getting a refund. I hope this helps someone else... I called *******908, stayed on hold about 5 minutes then when someone came on the line I could actually understand them! I told them I was requesting a refund and to cancel all future subscriptions. They ask me why, told them I no longer needed their help and that was it. Refund hit my checking account 3 business days later. BUT I will still keep an open eye on my account for any future billings from them