As a former employee of grubbing let me throw some facts out there. When you call into gh first dont attack the employees as they are just doing their job and following grubhubs policy. Secondly, I see a lot of people complain that gh wont give them a refund because the customer themselves missed the delivery. GH does NOT refund you for missed deliveries when you dont answer your phone or the door... the restaurant STILL NEEDS TO GET PAID and there is no reason gh should have to take the hit because you ordered food and decided not to answer.