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kat k.

1 Level 1 Contributor
  • 3 Reviews
  • 13 Helpful Votes
  • 0 Thank Yous

Experience: Travel, Health, Clothing & Fashion

Member since December 2018

  • Reviews

    3

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    157

Review Distribution

3 Reviews by kat

4/27/19

I ordered some parts and it was my bad for not doing more research, I purchased a size that won't fit. When I contacted their customer service and asked it would fit the product I have, the response was a short cut and paste from their website. I had to write back and ask for more specifics and she never actually did tell me whether or not the product would fit. Then I ask how to return it, fully aware that I would be responsible for return shipping, and she comes back with the fact that they charge a 35% restocking fee. Who charges a 35% restocking fee for apiece of hardware? So buyer beware, this is not a company you want to make a purchase from if you aren't absolutely certain you won't need to return the product.

12/21/18

Not sure how they have so many great reviews, make sure you read their 1 star reviews to get a more accurate depiction of this company, or check BBB. Besides the fact that my last two orders remained in pending status for over a week, and I had to contact them and remind them before they decided to ship; they seem to have no intention on customers using their "Ezpoints". As of December 20, I had 47 points pending, and of course those were the points that would have put me over 250, allowing me redeem for $25 off my next order. The website states that points are available after 90 days. I contacted them on day 91 regarding the pending points, and after I was on hold for literally 30 minutes, the rep said they would send me a code to use within 24 hours. I actually have an email from their own customer service rep, verifying that I had 47 pending points. Well, the code never came and lo and behold, I go on my account today and my pending points magically changed from 47 to 23, which will put me exactly 3 points away from being able to use them. What, do they think they are so slick? After reading their new rash of 1 star reviews here, I suppose I'm lucky that I even received the products I paid for. Can you say unethical corporation? Oh look, you can search this corporation on buzzfile, the owner is *, they even have his number. Perhaps you can give * a call if you haven't yet received your order.

*Personal information redacted by admin

4/4/20

The AIRLINE cancelled my daughter return flight, I filed for a refund, then I went to check on it and it says that I'm not eligible. Of course, the airline states they are refunding Cheapo Air for the flight, so looks like they are simply pocketing MY cash. I am not the only one either, check out their Facebook comments, the CEO should be in jail for theft. I initially attempted to change my flight instead of a refund, but of course they have no customer service reps to do it, because this company does not have ANY customer service reps during the COVID-19 issue at all. No one is home. The chat is merely ridiculous bots. What the hell did this company do with the 50 million it made, that they can't afford to hire work at home reps? I will be reporting this company to the States Attorney, then they can pay me and their lawyers when I sue them in small claims court.

Tip for consumers:
Don't book through this company. If the airline cancels, you still pay them their fees and they have no customer service to speak of.

Service
Value
Returns
Quality

kat Has Earned 13 Votes

Kat K.'s review of CheapOair earned 9 Very Helpful votes

Kat K.'s review of EZContacts earned 4 Very Helpful votes

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