I ordered a pair of shoes right before back Friday, they took the money out of my account. Kept waiting for a shipment confirmation- I would log in to check order status it would say wait 24 hours for it update. A week later I got an email saying my refund had been processed. I called their customer service to see what happened- they sold me shoes they didn't have! The worst part is other places had these shoes for a similar price with all the BlackFriday/cyber Monday sales but I missed out on the lower price because I thought I already had shoes. The customer service rep was extremely rude. Only after I said how disappointed I was did he offer me a whole 15% discount to buy another pair of shoes... I asked if I could get a different color of the same shoe for the same price he told me no he could only offer the 15% off (the color I ordered was cheaper for some reason) he then hung up on me! Yes, I was disappointed and unhappy, but I was not rude or mean to him. I will not be purchasing anything else from them!